still no response

still nothing after this response on 16/02/2015 now they say the application was withdrawn<br> <br> Dear Mr. R Ramkilawan<br> <br> I trust you are doing well.<br> <br> I refer to your Hello Peter complaint no *** of 08 February 2016. Absa would like to thank you for bringing this unfortunate incident to our attention.<br> <br> We value our relationship with you, our customer, and would like to continue building on it. We always encourage constructive feedback from our customers as it ensures that we deliver on our service promise to you and it encourages continuous improvement.<br> <br> Absa is committed to service excellence and we sincerely apologise for any inconvenience you may have suffered as a result of this incident.<br> <br> Your concern is important to us and will be dealt with at the highest level. Be assured that the service gaps will be addressed and corrective actions implemented.<br> <br> Regards<br> <br> Complain Consultant: Tshepo Sefakonyana<br> Absa Contact Centre<br> [Email Removed] <br>