Still no response

I filed a report of \no response\" on 27 January 2016. On the 28 January 2016 I received e-mails correspondence for there people at ABSA, advising me that they would look into my query. I received an e-mail a few days later saying that I could call them, after advising them that I was overseas and could not call them as it takes 90 minutes to get anyone at the call centre to respond, and then they a cannot assist anyway. I am still waiting - all I want to know is am I getting compensated for this claim? If it takes ABSA this long to get resolution, no wonder I have not heard anything since October 2015.<br> <br> This is absolutely pathetic.<br> <br> Louise Dale."