Still no resolution to my Internet Banking Locked by Absa-International Query

Since 15 August 2017 my Internet Banking has not been working. I have sent and receive numerous emails and still I cannot access it. I spoke to the 011 501..... number on Saturday three times. The second time I phoned I was kept holding for 47 minutes and when the call was finally answered the lady did not know how to assist me and then just put the phone down in my ear. This was an International call as I am not in RSA. The third time I called another lady asked me to send a copy of my ID signed twice to ********** then they will get back to me within 3 hours in order to rectify the problem. It is 2 days later and I still have no Internet Banking access or an email on how they are going to rectify this. I am not going back to SA for 10 months. I need to do payments. How do you want me to do this? Absa must have the worst service ever. Just go and look at the amount of complaints on social media. FNB here I come