Still no refund or Explanation

<p>I've recently paid R8000 into my bond's flexi reserve, but it kept shouwing zero balance. After phoning Absa on Monday, they have only made R3000 avaible but could not explain to me why the rest of the money can not be available.</p> <p>The lady helping me, suggested I apply for refund which will take up to 3 working days. Today is day 4. Still no refund.</p> <p> </p> <p>Absa, please advise!!!!!</p>