Still No Rebate and Completely Conflicting Information from ABSA

I am beyond frustrated with ABSA’s poor service and lack of accountability. I was told that I would receive a rebate for taking out additional vehicle finance with ABSA after exactly 45 business days. Well, it is now day 46, and I am still waiting — with absolutely no clarity or resolution.

Over the past few days, I’ve called in multiple times, and every agent gives me a different story. I have been given two reference numbers — ***4 and ***8 — but on my most recent call, the agent told me that these reference numbers don’t even exist. That implies the previous agents I dealt with never submitted the escalations they promised.

I am the one constantly following up and chasing updates, when it should be ABSA keeping their clients informed. The level of service is unacceptable, and I’m tired of being shunted around with no accountability or follow-through.

This is not the first bad review I’ve had to post about ABSA, and frankly, I think it’s time I consider moving to another bank.