Still no progress

Further to my complaint 2 March, Absa has still not contacted me Wrt progress. I received a sms advising me that PG Glass would contact me soon on 3 March, still waiting for them to call me. Hopefully the doors will be finalised on 15 March, 2 months since claim was logged. My complaint was about the lack of communication and progress, still no improvement. Absa surely does not care, no matter what media you choose to complain. I am not making any calls, I spent a lot the pass 2 months phoning and trying to get this sorted out. Doing the job of what their staff should be doing. Now I understand why the staff don't care, management does not care. Pathetic Absa.