Still no luck on removing Insurance from Bond

I logged a complaint on 15 July against ABSA HOC Vetting where I have had no response from them in removing the insurance from my bond. Kagiso contacted me the next day and we went through the process of submitting documentation and ABSA approved that my personal insurance is sufficient. Kagiso subsequently confused account numbers and thought that my bond is in a private client name, after about 2 weeks of me trying to communicate to him via email that he has it wrong, I phoned him and we agreed that he will send me the cession letter. He then took another week to send me a cession letter for the WRONG BOND, again I responded with two emails and subsequently I have still not received the correct letter. I have really been struggling with ABSA this whole year, a problem I have never had in all my life. My credit card has now also been blocked for doing online purchases, I am still waiting for a private Platinum Banker to be allocated to me for 5 years, and I am also still waiting for them to put me on a cheaper Platinum bundle, for almost 6 months already... I am tired of following up and tired of having to go into the branch once a month when before I had everything resolved