Still No LETTER!!!

I am surprised that Absa has the courage to send me an acknowledgement letter yet they still fail to send the one letter I had initially requested prior my complaint, no one has called me to explain what the delay is except for the response that was posted on hello peter, but that still doesn't solve the issue I had raised. Their service has gone beyond appalling at this stage. <br> <br> I expect an email with the letter I had requested three weeks ago!!!!! <br> It shouldn't take even five minutes to type it on an Absa letterhead. <br> <br> Can I see results and less promises!!! <br> <br> Irate customer