Still no follow up or feedback after ten days

<p>I've logged a complaint with regards to Absa builing insurance 10 days ago.</p> <p>This was the feedback on hellopeter:</p> <p>Official business reply:Dear Customer</p> <p>Thank you for bringing this matter to our attention. Kindly provide us with your bond account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.</p> <p>Kind regards<br /> Nthabiseng Sibande<br /> Group Customer Care<br /> Absa Bank Ltd</p> <p>And this was the last time I've heard of them.</p> <p>I still am not able to cancel my building insurance as nobody is willing to assist me in how to do it and I really don't want insurance with them anymore as I have had no good experience with them in this and other regards.</p> <p>I still don't have a copy of my policy schedule.</p> <p>And still no answers as to why one part of the claim was approved because of water damage but the rest not for the same storm, same house, same damage.</p>