IS
Ivan S

1 reviews | Active since Feb 2015

21 Feb 2015, 14:20

Still no finalization of ***

On 6 February a major hail storm hit Pietermaritzburg doing severe damage to my residential building including roof and window damage and resulting in ceiling, wall and carpet damage with water cascading down the internal walls. ABSA was contacted and an ABSA nominated contractor was sent to site on 9 February to provide a quotation to repair the damage. In parallel I sourced quotations to repair the structural damage so that the building could be water tight ahead of the impending rain on the weekend of 14 and 15 February. In frustration after umpteen calls, I eventually visited my private banker because I was getting no joy from the brokers. Friday evening an email came through for funds for the items I had put quotes in for but a clause was inserted that stated if I signed the documentation no further claims would be entertained. As the quotes I had sought were only to make the building water tight I was not prepared to sign this as I would then not be able to claim for the internal damage to ceilings, walls and carpets. I made numerous calls from 16 to 20 February and still no luck. **** poor service and I am about to start moving my accounts to a better bank.

0
Replies (1)
Absa
Absa's reply23 Feb 2015, 11:55
Official
Hello ivanthterrible,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd