Still no feedback on my Vehicle Finance

I was in the process of re-financing my motor vehicle, during which I app**** for financing with my preferred bank, ABSA, as well as another institution.<br> <br> The same documentation was submitted but the responses varied quite substantially. As I am an ABSA client, one would think that the process would be smooth as they already have all of my details and a comprehensive financial record.<br> <br> I received offers from both. My last discussion with ABSA ended with me querying the interest rate offered. I was told by the consultant that she would contact me back within an hour. It is now more than a week later and I am still awaiting the return phone call, or even just an email stating anything.<br> <br> I am very disappointed, especially since I have always received great service from ABSA, specifically from the Brooklyn Court branch, who had to send my docs through to Menlyn's branch.<br>