JF
Jaune-Paul Festers

1 reviews | Active since Aug 2010

09 Jun 2017, 13:44

STILL NO FEEDBACK! MORE THAN A WEEK LATER

<p>I LOGGED A COMPLAINT ON 31 MAY, AS THE ATM TOOK MY MONEY WHILE MAKING A DEPOSIT, HOWEVER IT WAS UNSUCESSFUL. WHEN LOGGING THE COMPLAINT I WAS TOLD THAT IT WILL TAKE 5 WORKING DAYS TO RESOLVE. TO DATE NOTHING HAS BEEN RESOLVED. THE MONEY I PAID IN WAS MY RENT, NO MY RENT IN UNPAID, THE RENTAL AGNECY KEEPS CALLING ME AND I HAVE A BEEN MARKED AS A LATE PAYER ON TPN (RENATAL CREDIT BURUE). I GOT HOLD OF A LADY THAT THE CASE WAS ASSIGNED TO, A COMPANY ABSA USES TO BALANCE THE MONEY, SHE ADVISED YESTERDAY (ON THE 6TH WORKING DAY) THAT SHE HAS NOT YET RECEIVED THE MONEY FROM THAT ATM TO BALANCE THE LAST TIME THE DEPOSIT BOX WAS EMPTIED WAS ON THE 9TH OF MAY. SO EMPTY YOUR DAMN ATM AND LET THE PEOPLE BALANCE THE DEPOSIT BOX SO MY RENT CAN BE PAID FOR ****S SAKE</p>

0
Replies (2)
Absa
Absa's reply09 Jun 2017, 14:16
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please can you provide me with your ID or Account number to enable me to log a formal complaint for you, the required information can be sent via private message.

Regards

Claudette

JF
Jaune-Paul Festers's update09 Jun 2017, 15:49
Reviewer Update

Previous call ref number is ********** you can get all the info from there