MvdB
Magdel van den Berg

1 reviews | Active since Jun 2012

23 May 2017, 14:08

STILL NO FEEDBACK FROM ABSA

<p>***/00187</p> <p>I have still to date received NO resolution from ABSA with regards to my ***** case. Yesterday they allocated yet again a new '***** investigator' to my case, who phoned me up to look for my claim forms that have been submitted THREE TIMES already to ABSA. This after they promised me a resolution between 4-5 working days a week ago. The only response I receive on this website, is a very generic message from Claudette from ABSA, asking for my ID number or account number. SURELY you need to be able to trace my case from the million reference numbers you have already given me at your different terrible ABSA departments??????</p>

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Replies (1)
Absa
Absa's reply23 May 2017, 16:07
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.