AM
Amy M
1 reviews | Active since Apr 2009
24 May 2017, 10:54
Still no feedback from 3rd Feb hellopeter query
<p>I have reported the problem on the 3rd feb and twice after that on hellopeter and no one ever got back to me! All I get is a reply from Nthabiseng Sibanda to provide details how many times must I ???? the lady that said will she will resolve this case is Mavis and she also does not respond my emails or calls as she promised! </p>
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Replies (4)0
Replies (4)
Absa's replyOfficial
24 May 2017, 12:58Dear Customer
An email response was send by Mavis on the 03/03 advising of the way forward. Also it was mentioned that a payment was done in November month 2016.
Please check your emails from the month of March.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply24 May 2017, 12:58
Official
Dear Customer
An email response was send by Mavis on the 03/03 advising of the way forward. Also it was mentioned that a payment was done in November month 2016.
Please check your emails from the month of March.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
AM
Amy M's updateReviewer Update
24 May 2017, 18:54Hi Nthabiseng
IT WAS NOT SORTED!!!!!Mavis made an error as that was my payment and not the few months outstanding which the attorneys did not pay. we were waiting for payment from the attorneys which she promised to get back to me as she was waiting for the lady to give her proof of payment! GET YOUR STORY STRAIGHT and listen to the recordings.
These payments have not reflected from last year!!!!! and it is still not sorted
Dont tell me to check my emails when you dont know the story I have been emailing Mavis on her email since then and she does not respond!
Your reply for a customer care person is pathetic! Not once did you call me or assist and you responding what u feel like and not listening to the customers side!
AM
Amy M's update24 May 2017, 18:54
Reviewer Update
Hi Nthabiseng
IT WAS NOT SORTED!!!!!Mavis made an error as that was my payment and not the few months outstanding which the attorneys did not pay. we were waiting for payment from the attorneys which she promised to get back to me as she was waiting for the lady to give her proof of payment! GET YOUR STORY STRAIGHT and listen to the recordings.
These payments have not reflected from last year!!!!! and it is still not sorted
Dont tell me to check my emails when you dont know the story I have been emailing Mavis on her email since then and she does not respond!
Your reply for a customer care person is pathetic! Not once did you call me or assist and you responding what u feel like and not listening to the customers side!
AM
Amy M's updateReviewer Update
24 May 2017, 18:58Mavis was waiting for Phumela to forward the payment which she has also been struggling to get! This was discussed telephonically listen to the call records!I checked with Absa two weeks ago and the payment has still not been received!
AM
Amy M's update24 May 2017, 18:58
Reviewer Update
Mavis was waiting for Phumela to forward the payment which she has also been struggling to get! This was discussed telephonically listen to the call records!I checked with Absa two weeks ago and the payment has still not been received!
Absa's replyOfficial
25 May 2017, 10:20According to Mavis she has sent you an email today.
Going forward please liaise with Mavis
Best regards,
Absa's reply25 May 2017, 10:20
Official
According to Mavis she has sent you an email today.
Going forward please liaise with Mavis
Best regards,