still no feedback after report last week

I initially logged a complaint last week the 27th at 13:22.<br> till date no feedback.<br> is this how ABSA operate and prosper???<br> it makes me sick to see the ABSA adverts on TV and knowing that a matter has now been ongoing for almost 5 week and still no resolution?<br> what will the response be? we are still investigating and will give feedback.<br> this is absolute poor and pathetic service.<br> I need to know what is going to be done?