Still no feedback after 4 months

Beginning of December 2018 I wrote a report on bad service from ABSA Home Loans Insurance department. Vanessa Growe undertook to escalate the situation to get answers from their Regional Office in Bloemfontein. but to no avail. No one has contacted me to tell me what is going on with my claim or not received any type of feed back from ABSA. they are still in my books useless. I will not promote or encourage anyone to use ABSA for home loans or Home insurance.