SD
Stephen D

1 reviews | Active since May 2020

09 Feb 2021, 07:34

Still no feedback

Still no feedback Good Day

My vehicle was sold on the 22nd of January 2021 using the Absa Fast Buy system. The shortfall amount was calculated and I qualified for a discount. I received my updated contract today the 27th of January 2021 but no discount has been app****!!

I was informed that feedback would be provided end of business day the 1st of February 2021 but it's a day late. Case number C-**********8.

Still no feedback. I was informed again that feedback would be provided end of business day the 5th of February 2021, but I'm still waiting. Case umber C-***8. Today is the 9th of February 2021.

Please send feedback to my email address or contact me via the landline number on record. My celllphone has issues at the moment. I am really not happy with this whole process because it is not what I agreed to.

0
Replies (2)
Absa
Absa's reply09 Feb 2021, 10:20
Official
Dear Mr Dalby
 
We acknowledge receipt of your posting
 
Your further  concern will be reviewed.
 
Your complaint reference number is C-***8.
 
Regards
 
Daphne Le Grange

SD
Stephen D's update02 Apr 2021, 11:46
Reviewer Update
Good Day

It is almost 2 months and still the problem with this account has not been resolved. What is happening??