Still no feedback!!

After my husband's been trying to apply for a credit card limit increase for 2 weeks with no response,he loaded a complaint on Hello Peter....and Absa skip his complaint just to reply to the next person's response....shocking.Absa....do you realise this is urgent and do you also realise that we have tried every other option at Absa and that this is our last resort due to your lack of response and bad service???So thankfull that I'm banking with FNB,need to get my husband off this bank....wasting his time and money.?