1 reviews | Active since Apr 2013
Still no contact
<p>I received an email from virgin stating if I spend over 8000 in the festive period I'd recommend a guaranteed prize. After spending nearly double that, I have heard nothing. I have sent 5 emails, after each one I received an automated response saying I'd be contacted within in four hours. It's been 5 days since the first mail and I have had no response at all. </p>
We thank you for bringing this matter to our attention as we take great pride in the quality of customer service offered to our clients as this is a crucial aspect of our business that we take very seriously.
Kindly allow us an opportunity to investigate your concerns and we will supply you with feedback as soon as possible.
Regards,
The Virgin Money Team
We thank you for bringing this matter to our attention as we take great pride in the quality of customer service offered to our clients as this is a crucial aspect of our business that we take very seriously.
Kindly allow us an opportunity to investigate your concerns and we will supply you with feedback as soon as possible.
Regards,
The Virgin Money Team
What a joke. You take pride in your quality of customer service? Your customer service has been non-existent until it was publicly criticised. Prior to that there was no customer service what so ever besides an automated response. What a JOKE.
What a joke. You take pride in your quality of customer service? Your customer service has been non-existent until it was publicly criticised. Prior to that there was no customer service what so ever besides an automated response. What a JOKE.