Still No Action from ABSA – Ongoing Unjust Charges Despite Complaint

I am extremely disappointed and frustrated with ABSA’s continued lack of action regarding my initial complaint (Ref: C-***3), submitted on 16 May 2025.

Despite receiving a response acknowledging the issue and promising follow-up, absolutely nothing has been done. I am still being charged nearly R1,000 per month — for a dormant Private Banking account with no activity. This includes:

Over R500 in account fees, and

An additional R480 in administration charges.

I’ve received no update, no resolution, no migration to a more appropriate account, and no justification for these excessive deductions. It is unacceptable that more than a week later, ABSA has failed to act on a clearly outlined issue.

I am now left questioning the professionalism and value of ABSA Private Banking entirely. It appears that once a complaint is lodged, clients are simply ignored. This kind of neglect only reinforces the sense that ABSA is more interested in profiting off inactive clients than offering genuine service.

I demand urgent action: