Still have not received any documents for my car

I sent through a fax to *** with all my car's details, and requested the registration documents, as I have paid this vehicle off a few years ago already. I was then contacted, and told that I have to pay around R350 to allow ABSA to retrieve the documents, as they have been archived. <br> <br> I cant understand that ABSA never sent me the documents when it was due time, and now want me to pay for their mistake.<br> <br> I want to sell the car but can't because I don't have the documents.<br> <br> This is really weak service!!!