STILL HAVE NO LOG BOOK SINCE 2013

I PAID MY CAR OFF AND THEN ABSA BANK SAID THEY WOULD SEND MY LOG BOOK, I HAVE NEVER RECEIVED THIS AND EVERY TIME I PHONE TO FIND OUT WHAT IS GOING ON I GET A REFERENCE NO. MANY I MIGHT ADD AND NOTHING EVER HAPPENS TODAY I GET A NEW REFERENCE NO. TELLING ME SHE WILL GET BACK TO ME. <br> THIS IS PATHETIC AND CAN NOT GO ON LIKE THIS, SINCE THIS WHOLE ISSUE I HAVE CLOSED MY ACCOUNT WITH ABSA AND I AM STILL GETTING NO JOY. <br> MY REF. TODAY IS ***4 - I NEED MY LOG BOOK AND THIS IS NOW GETTING TO BE BEYOND A JOKE......