Still dreaming of service.

Have been waiting forever for ABSA to reverse and error on my account. My first correspondence to ABSA was 08 /08/2016 for the amount of R 112 310.58. Got a response from a lady called C. Lewis. I rep**** and continued to write her on 06/10/2017, 09/10/2017, 23/10/2017, 01/11/2017 and finally 03/11/2017. And no surprise nothing was resolved again. But hey I should be patient as she and other colleagues might be too busy to respond. Dear ABSA if it is not too much to ask, please work on my account before the end of 2018? Kind Regards