Still cannot make online transactions

I have only been an ABSA Private Bank client for 4 months, and already I am thinking this was the biggest worst decision I have ever made.

Now let's count the wrongs: 1. My private banker has never made an effort to offer me any service whatsoever. It is a list too long to mention but I have emails if anyone is interested to show you just how bad the sevcie he's given me is. I can tell you that I am getting a much better service from the consultants at ORTIA and not from my banker

2. When I got my bank card, it was the one without any name on it. I could not use the online purchases on it, and despite many attempts via the banker, I was not assisted at all. Have the time the banker also did not even know what my query was, despite the fact that I have written so many emails to him, he could not even responsd to the queries I sent to him. Isn't a private baker supposed to make my life easier? Instead, I find myself on endless calls to your call centres, online banking people and 3D authentication people and none of them seem to have a clue how to help me. Eventually, a merchant told me to get the personalised checque card, as those usually work. So I went to ORTIA to apply of one (because my private banker decided to have mine destroyed even before the 40 days was up - which I'm told by ORTIA is the maximum time to keep an uncollected card)

3. Now I have my personalised card, and yet i still cannot do online transactions - back to calls to 3D Authentication - they cannot help me because on their site it shows it's active - so they referred my case to the IT people. I was told that IT will get back to me on Monday. Today is Wednesday, no word from ABSA, or at least the private banker who is supposed to be making my life easier. So now it looks like I have to be on hold again with my own airtime, to sort out your technical issue.

Honestly, why are you giving the worst possible service. Not even FNB is as bad as this.