Still can't terminate my Credit Card

Guess what, after complaining on Hello Peter, I was contacted by ABSA Credit Card Complaints division, they apologized and said they would resolve the problem. Within 2 hours the problem appeared to be resolved and I had the charges against my supposedly terminated Credit Card reversed. Checking today, I see that I have since been charged R12.50 for a small credit balance write off (despite me asking them exactly what I owed them to settle my outstanding balance) and then also R15.00 for a monthly credit card account fee, for an account that was supposed to have been terminated.<br> <br> So I ask again. What exactly must one do to terminate a credit card with ABSA? FNB is starting to look good to move my other accounts to.