1 reviews | Active since Oct 2010
*****ING OUR MONEY whatch out
Made a short payment in January, and then got my statement stating the amount that I need to pay. Made a FULL payment on 1 Feb, and then saw that Virgin made a debit order (which I did not sign and had no notice of) on my check account. Phoned customer services and this Andre (line was bad but sounded like this) started screaming at me that I was at fault. I lost my temper completely because according to my statement I had till the 6th of February to pay up..and did it by the 1st. HOW CAN THEY JUST DEBIT MY ACCOUNT AS THEY LIKE!!! THIS IS *****ING MY MONEY!!! When I asked him to send me an email with these terms and conditions on it...he said that he will not and that everything is my fault. NOT HELPFULL AT ALL.. I want this guy FIRED!!!!!
We have noted your concerns, thank you for bringing this matter to our attention.
The service as you explain it is most definitely not acceptable and will not be tolerated. We have requested urgent assistance from the management, who will conduct an investigation into your concerns and supply you with urgent feedback.
Please accept our sincere apologies for the lack of service you received, we are confident that we will have this matter resolved very soon.
Regards,
The Virgin Money Team.
We have noted your concerns, thank you for bringing this matter to our attention.
The service as you explain it is most definitely not acceptable and will not be tolerated. We have requested urgent assistance from the management, who will conduct an investigation into your concerns and supply you with urgent feedback.
Please accept our sincere apologies for the lack of service you received, we are confident that we will have this matter resolved very soon.
Regards,
The Virgin Money Team.