LW
Lindi W

1 reviews | Active since Jul 2016

25 Mar 2019, 18:49

*****ing my savings

I have been with Absa for quite sometime now, Absa is well aware that i am under debt review. Every month i receive a statement from my debt counsellors showing that payment has been made. So my surprise my salary was paid in (25 March 2019) and i used to the Absa app on my phone to see my balance , a journal debit of the amount of R1982.24 was taken from my account 20 March 2019, without my consent, so this means if you have a little extra in your bank account Absa can just take your money without you even knowing, so Absa is *****ing my money. They have no right to do this i can't reverse this action because it's a journal debit, my credit card is paid every month and there is no reason for them to take my money. I would appreciate if my money can and will be paid back to me , it was not there's to take in the first place. This makes me think how safe is your money really is, i do have notify me when a payment gets made or money paid in but i receive no notification that they have taken my money if i didn't go onto the app to check my balance i wouldn't have noticed it. I would like you to rectify this please.

0
Replies (1)
Absa
Absa's reply26 Mar 2019, 12:27
Official
Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Daphne Le Grange

Group Customer Care
 Absa Bank Ltd