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Elaine L

1 reviews | Active since Aug 2020

31 Aug 2020, 12:57

*****ING FUNDS FROM THERE CLIENTS

On Saturday a payment was made from a credit card and the transaction was repeated (x2) Immediately wanted to stop transaction, phone contact number on internet, not working, then send an email and ask them to reverse the transaction as a matter of urgency. Got email back, consultant will phone, Now Monday already no one phoned. So we went to the nearest local branch and the assistant in bank told us we need to phone ***** Department. We did. They indicated no we need to wait till the funds are in the recipients account only then will they reverse the funds back. Dont get it, why would ABSA want the funds to leave them pay incorrect person and then struggle to get money back. Ask if we can see bank manager. Bank manager the same, sorry there is a process to be followed. Unfortunately nothing he can do. We need to wait 4/5 days for funds to be cleared to this department and then ABSA will reverse the payment. I mean how silly. The money is still with ABSA why just dont stop the incorrect payment, why they want the funds to go out and then try to get the client of ABSA his money back. And on top of it, the client will be charged interest on the credit card account for the funds that was "withdrawn" AFRICANICITY ??? best service experience?? NO NO NO this is ridiculous. ABSA still have the funds the client ask please dont proceed with payment, why would a bank then still want to pay an incorrect recipient???? can someone at ABSA explain this???

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Replies (2)
EL
Elaine L's update01 Sept 2020, 09:01
Reviewer Update
ABSA only face value - no real support as they have not even phoned my dad, a pensioner who is stressing about funds that went out of his account. Herewith his email contents to Nthabisengmo. After various emails to the credit dispute branch after waiting more than an hour in the bank another 20 minutes to see the bank manager all to no avail. Here comes your response, a light in the dark tunnel a flicker of hope. Maybe here is someone who is going to fix my problem. Alas. Only promises and NO communication. Promises of feedback which I never received. Look at the problem. After the bank has withdrawn funds out of my account I informed them not to proceed with the payment to UNISA. Their response was that they cannot do it. WHY NOT? money withdrawn from my account, still with ABSA as UNISA has not been paid as yet. What is so difficult to reverse the money, why would ABSA first want to proceed with payment to UNISA and then once it has been done, reverse the payment. Why go through that process and in the meantime I must pay interest on the money that went out of my credit card, due to the incompetence of individuals working at this bank. At the bottom of ABSA letterheads is states. ABSA is committed to exceptional services... OH MY WORD proof it!
Yes my father wrote an email at 03:00 this morning as said he is a pensioner and stressing about the funds that went out of his account and ABSA is just totally *********** and useless. The bank with the most ***** cases etc. USELESS please everybody stay away from ABSA. Once this matter has been resolved I will assist my father to close his accounts with ABSA and join a bank that really cares about his customers. Nthabiseng Sibande only nice words and no action!!!!!! Proof of excellent service is in action and not empty promises.

EL
Elaine L's update01 Sept 2020, 10:52
Reviewer Update
Nthabiseng Sibande, go find a job where you know what to do, account holders details email address and all relevant information was provided. ABSA is useless, no one can help only thing ABSA is brilliant with is assigning reference numbers to disputes. The actual dispute will not be sorted.