*****ing from the dead

My father past away in June 2021. I visited ABSA Brooklyn were They changed his status to “late”. The statements all indicated “late”. I was also informed that no payments will be deducted from his accounts as he is now registered as “late”. I noticed a credit card deduction. That was done electronically on his credit card in December. After numeric calls as well as holding the line I was informed that ABSA credit card do not know he is deceased but can see on the system he is registered as “late”. I asked ABSA how it was possible that these funds could be deducted and was informed it was due to him still having a positive balance. I have was then informed that I must contact the ***** department. First they did not want to assist me as the ABSA department working with deceased estates must contact them. Up to today I have not received any communication from the ***** department or a resolution on the deduction of the funds as well as a refund. Ps. After December when his credit card went into the red ABSA credit card kept on phoning “him” to request payments. Please can I please start get this problem resolved a I need to finalise the estate.