*****ing from Senior Citizens

<p>My parents have a Prosperity (Senior) account with Absa. The understanding was that if you maintain an investment, you get a rebate on bank fees.</p> <p>However, they were talked into getting an AIMS investment, which apparently doesn't count, so they been paying R500/m in bankfees. You can only go back 3 months on online statements, so I have no idea how long you've been robbing my parents.</p> <p>Firstly, seeing how much bankfees you pay is hidden away in the Full Service-> Account Statement -> Charge Statement tab, where it's very unlikely a senior who isn't tech savvy will find it.</p> <p>Second, nowhere on the Absa website does it give a description of what the account fees are or how the rebate rules work. Figuring out how much they'll be paying is virtually impossible.</p> <p>Thirdly, this is just the straw that broke the camel's back. You're terrible service is well-known. Like the debit order for dial-up internet you (yes Absa) has been charging them for more than a decade.</p> <p>They have been customers for 45 years, 54 in my Father's case and this is how they're treated.</p> <p>We'll be closing all our accounts there. You're a bunch of ************ parasites, and I hope a savvy e-bank like Capitec closes you down and sells you for s****!</p>