*****ing clients money

I closed my credit card and settled it in full in July. On the 1st of August a debit order went off for R200. I was then told it's a stop order and they have now removed it. They can't refund me as they don't know where the payment has gone so I must email missing payments. I did that I still have not received my money back. On the 1st this payment was taken again????. Absa now has R400 of my Money. It's absolutely pathetic