MB
Marisa B
1 reviews | Active since Oct 2017
27 Aug 2020, 14:08
Stay away from playing Lotto on the ABSA app.
Stay away from playing ABSA Lotto. Last 2 months 10 July and 22 August 2020 I have had to spend days literally chasing after a few rands because ABSA has not paid the winnings and when you query they come up with the most stupid explanations. To ABSA: get your Lotto runs in order and train your Banking App staff to deal with issues. Stop taking your loyal customers for idiots. Due to Covid we are advised to play online only to be faced with this ******* support service.
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Absa's replyOfficial
27 Aug 2020, 14:33Dear Marisa Byliefeldt Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***7 Kind regards,Rezona Louw Group Customer Care
Absa's reply27 Aug 2020, 14:33
Official
Dear Marisa Byliefeldt Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***7 Kind regards,Rezona Louw Group Customer Care
MB
Marisa B's updateReviewer Update
27 Aug 2020, 14:59Seems to me that unless a client notifies ABSA of unpaid Lotto winnings: you will never see that money. Lately every month is an issue with your Lotto app. In the spirit of Covid: get your house in order and refrain from causing added stress.
MB
Marisa B's update27 Aug 2020, 14:59
Reviewer Update
Seems to me that unless a client notifies ABSA of unpaid Lotto winnings: you will never see that money. Lately every month is an issue with your Lotto app. In the spirit of Covid: get your house in order and refrain from causing added stress.