1 reviews | Active since Oct 2014
stay away from absa vehicle finance
I took out a vehicle finance loan from Absa while buying from a factory. I have never received such treatment by the bank the virtual sales consultant so brutally rude and ***********. The process was initiated on 3rd November 2020 it’s the 1 December 2020 and I still don’t have the car, meanwhile I took absa just 3 days to finilise the loan. I was prompted by absa to activate insurance for the invisible vehicle which I did. Insurance is now deducted twice for the ghost car. I have been waiting for 4 days for absa to change ownership of the vehicle so i can get the car.
No one is willing to answer my question regarding when all of this will be done, nor the sales person willing to answer me.
This is a very frustrating and painful process and I will not advise anyone to go for absa as they treat clients like they doing them a favour. The person assisting is Nomsisi Radebe a pain to communicate with the person, you have to call them numerous time to get feedback from her. I hate it with no doubt.
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
