stay away from ABSA PRIVATE BANKING

Incompetence on all level of issues - Private Banking. I've had 10+ private bankers over the past 7 years, and still yet, I AM HERE COMPLAINING. How can this happen? At the time of opening this account, I lived in Cape Town, but now abroad. Is this the reason for such failure in simple request. I asked to move my account from private banking to regular non-residence account and still has not completed the process. Its' 2018. Can't access my account via online banking....why? 3 digits area code in the states. bank card expired - must travel to ZA office to pick up from USA. Charges of 400R per months which I can't use - never needed a mortgage or car loan. My request for refund of charges still in the wind. I can go on and on. I just don't understand. The most simple task as a money transfer requires 3 days, 4 emails addresses, 2 bankers and a phone call. REALLY!!! How can a momentary institute conduct business in the matter?? I have some many apologizes from several different names. Not one private banker stayed long enough to handle any of this issue of mine. Red Flags. Yes, I contacted Ombudsman and still I wait.