IP
Irene P

1 reviews | Active since Mar 2009

25 Jan 2021, 10:02

Stay away from Absa Pension Powered Home Loan

Absa Pension Powered Home Loan listed us as in arrears with Experian. We only found out after our current bank picked it up. We have been battling since last year to sort this out. Nobody is taking responsibility for this and we are just given the run around.

Absa confirmed that we have not been in arrears. How can we be? The amount gets deducted directly from my husband’s salary and paid over to Absa. Experian is just dragging their feet. This has affected our lives so much. We are listed but yet we pay our bills and have a excellent credit rating. Will never do business with Absa again.

0
Replies (1)
Absa
Absa's reply25 Jan 2021, 12:04
Official
Dear Irene, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***8 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour.  Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd