JK
Jaqui K

1 reviews | Active since Mar 2015

25 Feb 2020, 12:18

Stay away from ABSA pebble or ABSA smart card

DO NOT BUY THE ABSA PEBBLE OR SMART CARD MACHINE. I started with the pebble, gave endless problems, they upgraded me to the smart card machine (the red one). Last week I did sales for over R11 000, three working days later the money was still not in my account. I phoned the call centre, was kept on the line for 26 minutes and told they did not understand why but had put a request in for the money to be released. It should reflect by Monday. Monday nothing showed, I phoned and was kept on hold for 17 minutes while this agent tried to see what was going on. He didn't come back after 17 minutes, so I ended the call and phoned again later. Was told by another agent they couldn't really provide feedback as to where the hold was but it showed on the system that moneys had been released, I should wait until Tues. Well, it's Tuesday, still nothing has been paid over by ABSA and I'm on the phone again, being sent from one to the other. Nobody there can provide answers as to why they are sitting with R11 000 of my money. I have been on the phone for over 60 minutes with them, at my expense, trying to sort this out and they seem to be asleep. How is it possible that such a big company do not know what they are doing or why a transaction has gone wrong? DO NOT TRUST THEM WITH YOUR MONEY. It's not worth the time and effort. Yoco and iKhoka offer way better service. I have a Yoco and have not had one day of problems over 4 years with them. Am going to get another Yoco or iKhoka device and cancell with ABSA.

0
Replies (0)