Stay away from absa credit card

I phoned absa credit card from my sell were they said holding time is 5min after holding for 30min still no answer. I then went to my branch parrktown were the manger was very helpful because again we had to call and hold on for hours then we got told we have to apply on-line once we did that system said pre approved and it will take 2 to 3 working days but yet no response. This is shocking and totally unacceptably. Rather go to Fnb for service.