UL
Unica L

1 reviews | Active since Jul 2012

21 Oct 2021, 08:40

Stay away from Absa!!!

Absa bank service is pathetic to say the least. I was on holding and going through voice prompts for 30min to still not have received any resolution or assistance. I have sent emails to all the email boxes I can find and been provided with, still no resolution or assistance only auto responses and then the best of it all is they address the wrong person in the response as well they can't even get my name right! Not even close! They still reflecting very old accounts on my name that was paid up years ago that needs to be removed asap. And they still need to call me to close my current open savings account I have transfered all the money to another bank I want nothing to do with absa ever again

0
Replies (1)
Absa
Absa's reply21 Oct 2021, 10:31
Official
Dear Unica Van Leeuwen Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.  The reference number for your complaint is C-***2. Kind regards,Rezona Louw Group Customer Care