LN
LEANNE N
1 reviews | Active since Jun 2019
07 Apr 2025, 20:17
STAY AWAY FROM ABSA
Really poor customer service. I regret using absa. Been waiting weeks just for a response to an email. Keep getting the below correspondence but Noone is actually helping. *** guys. "Thank you for your reply.
We apologise for the delay in responding to your email.
Please note, we will close your enquiry on our side as the relevant department will be able to assist you accordingly. If you require any other assistance or information, please email us again at ***"
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
08 Apr 2025, 08:47Dear Leanne Naidoo
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***1.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply08 Apr 2025, 08:47
Official
Dear Leanne Naidoo
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***1.
Kind regards,
Group Customer Care
Rezona Louw
Absa's replyOfficial
14 Apr 2025, 12:24 Dear Leanne Naidoo
We refer to your complaint posted on Hellopeter as well as our telephone conversation.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***1.
Kindly provide our office with the below information by close of business 14 April 2025 to escalate the matter to our IT department.
We refer to your complaint posted on Hellopeter as well as our telephone conversation.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***1.
Kindly provide our office with the below information by close of business 14 April 2025 to escalate the matter to our IT department.
- Screen shot as an attached document of the limits updated on the banking app page displayed.
- App version
- Make and model of the device.
- Device software version and when was this updated.
- Detailed troubleshooting performed.
Trust the above is in order.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Absa's reply14 Apr 2025, 12:24
Official
Dear Leanne Naidoo
We refer to your complaint posted on Hellopeter as well as our telephone conversation.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***1.
Kindly provide our office with the below information by close of business 14 April 2025 to escalate the matter to our IT department.
We refer to your complaint posted on Hellopeter as well as our telephone conversation.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***1.
Kindly provide our office with the below information by close of business 14 April 2025 to escalate the matter to our IT department.
- Screen shot as an attached document of the limits updated on the banking app page displayed.
- App version
- Make and model of the device.
- Device software version and when was this updated.
- Detailed troubleshooting performed.
Trust the above is in order.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL