AK
Amorie K

1 reviews | Active since May 2014

23 Mar 2016, 11:01

Stay AWAY from ABSA

I am still sitting in the Woodland ABSA Branch. Going 45 minutes now. I want to close my cheque account. Closing the savings account was easy, but then the Manager of the Tellers came and ask me why do I want to close all my accounts?I relayed to her that they give bad service, they declined a credit card when I needed money for a funeral they treated me badly. I inherited a few million and now I can close this account and go to a real bank that is willing to help me. Suddenly the attitude changed,a few million is a lot of money to invest.As I again said I want to close my account, their attitude changed, and I must wait for a consultant. It's going now for 50 minutes, just because I don't want to invest MY money here. These people habe NO manners.But when you indicate you have money they get friendly, then the friendly attitude turn sour and sarcastic and they let you wait. Never seen such unprofessional behaviour in my life! Then they can't understand why I don't want my money here! Grow up. Maybe you will get clients that will stay.

0
Replies (1)
Absa
Absa's reply23 Mar 2016, 12:38
Official
Hello KempA,

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd