NK
Nthabiseng K
1 reviews | Active since Dec 2019
12 Dec 2019, 10:39
Statements
I went to absa in zastron today to get statements of the loan that was settled long time ago,but to my surprise I was told to come back tomorrow and I really need them now.ABSA bad service from you.
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Absa's replyOfficial
12 Dec 2019, 21:50Dear Nthabiseng
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology .Kindly provide us with your account/ID number to log a formal complaint for investigation. As well specify which loan and the dates for your statements .Please use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager: Resolve Complaints
Customer Value Management: Customer Care
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology .Kindly provide us with your account/ID number to log a formal complaint for investigation. As well specify which loan and the dates for your statements .Please use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager: Resolve Complaints
Customer Value Management: Customer Care
Absa's reply12 Dec 2019, 21:50
Official
Dear Nthabiseng
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology .Kindly provide us with your account/ID number to log a formal complaint for investigation. As well specify which loan and the dates for your statements .Please use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager: Resolve Complaints
Customer Value Management: Customer Care
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology .Kindly provide us with your account/ID number to log a formal complaint for investigation. As well specify which loan and the dates for your statements .Please use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager: Resolve Complaints
Customer Value Management: Customer Care