Statement only !!!

I received sms regarding default payment on cheque account. The contact number provided in sms \***". Nobody at this number could assist and refer me to Client services department. Services department refer me to Enquiries. AND so it goes on. I've been on the phone for over 40 minutes being transferred and nobody to assist.<br> The only requirement I have is to get my latest statement.<br> This request is not the first time. I don't receive statement through post"