MI
Maritza I
1 reviews | Active since Sept 2021
01 Sept 2021, 20:11
Statement Missing Payment Allocations
It is with great regret that I have no choice to use this platform.( This is a final attempt before handing the matter over to the Onbudsman )
After 10 plus emails,a call & a visit to a branch ABSA has yet to allocate payments to my account.The company who represents me & myself have forwarded proof of all payments from 2015 - 2020 on 4 different occasions , but on ABSA's statement only 2*** reflects?
Each time a consult just pulls an incorrect statement without doing a reconciliation. The account is not in arrears, but actually a credit is due to me.
Please can this be resolved as soon as possible as I have been trying for 6months to resolve this.
Thank You
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
02 Sept 2021, 09:42Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***5. I will review and provide you with my specific contact details as well as an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,
Absa's reply02 Sept 2021, 09:42
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***5. I will review and provide you with my specific contact details as well as an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,