Statement

Very disappointing. I tried logging in on the Internet banking, as I need something form my October Statement. Since this morning I could not log on. I called in, the lady asked me a bunch of questions from many many moons ago, which obviously I could not remember. Unfortunately, ma'am we are blocked out, you need to go into the bank and have it sorted, was the answer I received. If I could go to the bank, I would of gone. I work, I have Internet access, which I cannot log onto, why I have no clue. I have Cellphone banking aswell, but I cannot get a statement for October 2019. I do not have the time to go into the bank to sort this **** out. I also checked now, the last statement I received was in 2017.