Standing in line, today, tomorrow, forever

<p>So a journal debit went off my account at the end of April without getting an sms notification although I get one everytime even if its just R1 going in or out of my account. After making numerous phone calls, 12 to be specific, to my absa branch and so called Head Office they referred me to, I decided to take off at work and go into absa to sort out the problem. Standing in line at Customer Service for more than an hour, I got to the consultant and showed him the statement. He then made the same phone calls to the same numbers they gave me to phone which took another 45mins because "Head Office" was not answering the calls. He eventually got hold of someone and struggled to get the person to understand what he wanted to know. It got to the point where the consultant had to send an e-mail to the person on the other side and they would then send him an e-mail back with the information I was hoping to get. I had to go back to work so I asked the consultant to please phone me as soon as he got an answer. After a week not hearing anything from him, I went back to absa. Again I waited in line for another hour. Got to another consultant sitting next to the guy that "helped" me the previous time. I told her about the e-mail thing and she asked the consultant if he had gotten anythi g back to which he rep**** yes and mumbled something about it and then conveniently could not find the e-mail on his computer. The who helped me, did exactly the same as the guy that helped me first and got nowhere. Then she stood up, walked away and I had to sit for 15mins waiting for her to come back. I had to go back to work again and asked her to please phone me if she gets an answer. 3 days gone by, phoned her twice and still no answer. What am I to do?!! A bank that cant even tell you where your money goes. No thanx. Im changing banks. </p>