CR
Colleen R

1 reviews | Active since Apr 2020

14 Dec 2022, 21:02

STANDED OVERSEAS AS ABSA WILL NOT ASSIST ME LOG INTO MY ACCOUNT

I have been trying to make contact via emails and phone calls with Absa all week. I am in America, and I need to transfer funds from my Absa account to my cash port. I cannot log into my Absa account therefore unable to complete transaction. NOBODY will contact/reply to me or assist me. I am about to run out of cash and still nobody at Absa will help me. I am appalled at this service. What do I need to do in order to get any service.

0
Replies (2)
Absa
Absa's reply15 Dec 2022, 11:52
Official
Dear Colleen
  
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***4. Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
  
Regards 
Pravesh Bejay 
Customer Value Management 
Absa
Absa's reply19 Dec 2022, 14:23
Official
Dear Colleen

Please be advised that an email was sent to you requesting additional information regarding your complaint logged. Please urgently respond to the email to assist your further.

Regards 
Pravesh Bejay 
Customer Value Management