KO
Kobus O

1 reviews | Active since Mar 2010

09 Jan 2022, 11:42

Standard turnaround time to clear transactions on non-res accounts

My account was changed to a non-resident account since I'm abroad for an extended period. For each payment made into my account the relevant supporting documents needs to be provided. What I find frustrating is the turnaround time to clear funds that occurs on a monthly basis and for which the supporting documents are already provided. One such an example is the rental income from a property I own. Why should it take more than a week to clear the funds? It should be done quicker. Maybe there is an easier route for this transaction that I'm not fami**** with. If the payment is made directly into the homeloan account would that be quicker or does it still follow the normal clearing process?

0
Replies (1)
Absa
Absa's reply10 Jan 2022, 10:26
Official
Dear Kobus
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. 
 
Regards
Pravesh Bejay