STANDARD ABSURD REPLIES TO EMAILS FROM ABSA HOME LOAN DEPT

At the end of March 2023, 30th to be precise, I paid off my home loan and sent an email stating that I have now paid off my account, asked for advise on what the next step going forward is, to the home loan department email address we have always used. In my email, I stated the Acc #, my name and street address and cell #.

The reply that they need my street address, and cannot help me, is laughable if it wasn't so sad and totally frustrating, that emails are reds read in its entirety and answered to in decent manner. I send another email and received a reply that for easier banking I can link this all to my device!!! REALLY - THAT IS NOT WHAT IS ASKED FOR!!

I wanted to keep my account going and asked if it was a good idea to use it as an investment option - well that question was not even addressed.

These replies have made me so upset, that now - just please close this account. I am so frustrated with the whole of ABSA, where all my accounts are, that I feel maybe I should remove, my Business Acc, 3 x savings, 2 x credits and I now definitely WANT TO CLOSE my HOME LOAN, as I paid it a;ll off on 30 MARCH 2023. They have now added an amount, which I refuse to pay, as there was R0.00 due on 31.03.2023. PLEASE CAN A HUMAN, in charge of this HOME LOAN DEPT contact me please to sort this, as this is now beyond absurd. P J B TAYLOR ***