CH
Casper H

1 reviews | Active since Feb 2014

29 Oct 2020, 15:07

STALLING TACKTICS FROM ASBSA TO CLOSE MY ACCOUNT

Don't ever think of using ABSA bank! I have tried to close my ABSA account for more than 6 months and every time they have a new story - I have emigrated and live in Europe so things are a bit difficult, but one should be able to resolve issues. I had to personally sign and courier documents to Johannesburg, which I did and even have the name of the lady who signed for the delivery. I also have a financial company registering my emigration at the Reserve Bank and with SARS and they are also in contact with ABSA, but to no avail. ABSA now says that they have changed their procedures and I must send them different forms, but the person at ABSA we are dealing with says the forms are OK?? Every month I have to pay R460 bank fees - and I am sure somebody is pocketing this mony.

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Replies (1)
Absa
Absa's reply29 Oct 2020, 16:05
Official
Dear Casper, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***9 . I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information.   Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd