staff using ******* practices

<p>on monday the 10th of july i asked absa a very simple question, i asked for a statement showing my banking costs. Gugu Simelane, their email administrator attempted to help but apparently absa professionals have no clue what they are doing.</p> <p> </p> <p>i was told to hand over sensitive information, yet in absa's auto-responses they tell you to watch out for this behaviour as it may be a phishing ****. i was then advised to waste my time and petrol to travel to an absa branch and pay R25 for a print out and lastly i was advised to register for internet banking.<br /><br />i don't know if absa understands this but it is ******* to withhold this information. you cannot charge for service and not tell me how much you are charging or what i am being charged for. what's even more worrying is absa have tried to use this information as leverage to try to get me to register for internet banking.<br /><br />please note i will happily be making arrangements to close my account. again it is ******* to withhold this information, absa is obliged by law to release this information when asked.</p>